THIS SITE IS FOR PRE-ORDER OF DUTY FREE SPIRITS AND WINES ONLY. You must be 18 years old and above and travelling from / to Singapore to access this site. The Duty Free allowance for departing passenger to Indonesia is 1L. The Duty Free allowance for arriving passenger to Singapore is 2L, maximum 1L of Spirits.

Terms & Conditions

TERMS AND CONDITIONS OF USE


1. These Terms and Conditions (hereinafter the “Terms”) govern the use of, registration to and online services proposed by DFS on https://shop-singapore.dfs.com (the “Site”).The purpose of these Terms is to define the rights and obligations between DFS and any non-commercial natural person aged at least 18, acting for their personal needs, who wishes to use the Site (the “User”) or pre-order a product on the Site (the “Customer”)

On this Site, DFS means  DFS Venture Singapore (Pte) Limited, located at 750 Chai Chee Road, #02-01 To 08, Viva Business Park, Singapore 469000

  1. DFS may update or revise these Terms from time to time and such updating and/or revisions will be effective immediately upon publication of the amended version (“New Terms”) on the Site.
  2. The Terms (including any New Terms), the Privacy Policy and any other rules and instructions posted from time to time on the Site constitute the entire agreement between a Customer and DFS regarding a Customer’s rights and obligations relating to the access to the Site, use of or pre-order of a product through the Site.
  3. For any questions concerning these Terms, contact SHOP-SINGAPORE@dfs.com.
  4. These Terms may be supplemented by special conditions set out on the Site, in particular in the event of promotional operations, prior to any transaction with the Customer.

USE OF SITE

1. Registration
A. Unless specified otherwise in the Site, it is not mandatory for a Customer to register with DFS in order to access that Site. Any personal data provided to DFS will be collected and processed in compliance with DFS  and the Personal Data Protection Act (SG).         .
B. Customer represents and warrants that he/she will provide truthful and accurate information when he/she register on the Site..
C. All activities undertaken under a DFS registered account via a computer system or device are the Customer sole responsibility. Customer shall indemnify and hold harmless DFS from and against any and all loss, damage, expense and liability arising from or relating to any such activities which breach these Terms or applicable law.

2. Use of Site
A. If a Customer knows or suspects that his/her DFS account used to access the Site, or any relevant password, is being misused or the password has been stolen, Customer must notify DFS promptly via email to dpo@dfs.com. DFS reserve the right to terminate or suspend a DFS account if a Customer violates these Terms or permit anyone else to do so. If a DFS account is terminated, Customer may not register again without DFS written consent.
B. Customer may cancel his/her DFS account at any time by sending written notice to DFS Group Limited, Attn: Digital Team, 8/F Chinachem Golden Plaza, 77 Mody Road, Tsimshatsui East, Kowloon, Hong Kong, or in the Account Settings section on the Account Information page.
3. Access and Interference
A. DFS grants Customer a limited, revocable, non-transferable and non-exclusive license to access and use a DFS account solely for personal, non-commercial purposes in the manner permitted by these Terms. In other words, Customer may not sell, resell or exploit your DFS account for commercial purposes, including, but not limited to, any collection and reproduction of any product listings or descriptions; make any derivative use of the Site or its contents; download or copy DFS information for the benefit of a third party; or use data mining, robots or any kind of data gathering and extraction tools. Nothing in these Terms constitutes a transfer or any intellectual property right.
B. Customer may not use any means to frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of DFS or of the third parties associated with any of the products and services featured on the Site without the prior written consent of DFS or the relevant third party. Customer may not, without DFS express written permission in each case, use any meta tags or any other “hidden text” utilizing DFS’ name or trademarks or use any robot, spider, scraper or other automated means to access DFS for any purpose.
4. Proprietary Rights
A. Copyrights in the Site are owned by DFS. The Site may include photographs and descriptions of products and images provided by manufacturers and suppliers of listed contents, the copyrights of which may be owned by them, but the copyrights in the Site as a whole are owned by DFS. Although the contents of the Site may be viewed and cached, they may not be reproduced, distributed, altered or otherwise exploited for any purpose not expressly permitted by DFS. The rights in the trademarks, trade names, domain names and product names contained on the Site are owned by DFS and its licensors. Any use of the trademarks, trade names, domain names and product names without written consent of DFS and the relevant brand owners is strictly prohibited.
B. All other rights in the contents of and intellectual property in and used to create the Site are owned and reserved by DFS and/or its licensors.
5. Comments and Feedback
We welcome Customer comments and feedback regarding DFS online services and these Terms. Any information, materials, suggestions, ideas or comments sent to DFS will not be treated as confidential, proprietary or trade secret information and, by submitting such information, you are expressly granting DFS an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such information for any purpose whatsoever. You also waive any and all moral rights in such submissions to the fullest extent permitted by law. Unless required by law, DFS will not publicly attribute to you such information, materials, suggestions, ideas or comments without Customer prior written consent.
6. Security
A. Customer is solely responsible for protecting the confidentially of his/her login ID and password to access the Site, and shall not share these with, or allow them to be used by, any other person. Customer agree to immediately notify DFS of any unauthorised use of the same.
B. Any losses that Customer may incur by transmitting credit card information to DFS in an unsafe way shall be borne solely and exclusively by Customer.
7. Third Party scams and fraud
A. Occasionally, third parties create websites offering products for sale that fraudulently misrepresent themselves to be DFS using unauthorized reproductions of DFS’ logos and other intellectual property of DFS and its brand vendors. DFS does not authorize and is in no way responsible for such fraudulent activity. Please report any such fraudulent site to dfs.legal@dfs.com.
B. DFS shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any third parties’ websites.
8. Age restriction on Wines and Spirits
The wine and spirits on the Site are only available to customers 18 years old and over and can only be purchased by customers 18 years old and over. To ensure that DFS complies with the applicable laws and regulations, DFS reserve the right to request proof of age (e.g. valid passport or ID card).
RESERVATION OF ITEMS ON THE SITE


1. Prices
The prices payable for the products are specified on the relevant item description page. Prices on the Site may change without notice from time to time. All prices shown on the Site will be listed in SGD and are inclusive of any applicable sales and other duties and taxes. Prices shown in the currency converter section are for reference only.

2. Products
Products shown on the item description page are subject to availability and not all DFS products are available for purchase on the Site. DFS does not guarantee the availability of such products until you receive confirmation that your purchase request has been accepted. The quality of images and colour of products shown on the Site may vary from those of the actual product.

3. Placement of Orders
A. A pre-order on the Site constitutes a request to DFS to purchase the selected product.
B. To place a pre-order on the Site, Customer can  create a DFS account or proceed as a guest user. Customer may select products to pre-order by navigating to the relevant item description page and clicking "Add to Bag". Then Customer needs to enter certain contact details in the mandatory fields, (such as  passport number, departing/arriving date, ferry ID, name, surname, date of birth, e-mail address, and mobile number).
C. After entering the required information, Customer will be invited to proceed to "Checkout" and complete order.

D. Orders can only be collected in store from Monday to Friday, 10am to 6.45pm at Tanah Merah Ferry Terminal (Departures).

4. Order Confirmation, Acceptance and Cancellation
A. After placing the order, Customer will receive an order confirmation via e-mail or SMS ("Order Confirmation").
B. To cancel or change the pre-selected collection date, please contact our Customer Service Team at +65 8399 5471 or via the live chat function (“Live Chat”) on the Site. Cancellation is free of charge.
C. DFS has no obligation to accept an order. DFS may decline to accept an order or cancel an order before acceptance or revoke acceptance of an order at any time prior to pick-up  for any reason including, but not limited to: (a) your ineligibility to order the products according to these Terms; (b) the unavailability of any products ordered; (c) if the information provided by Customer is incomplete or inaccurate in any respect; or (d) the product description, including price, is incorrect in any respect. DFS does not guarantee the accuracy of the product description or price, and reserves the right to correct or update such information at any time.
D. If DFS declines or does not accept an order, Customer will not be expected to pay in store. DFS will process a refund to Customer for the purchased amount if:
i. Customer cancels the order before it is picked up,
ii. Customer order is automatically cancelled under Clause 5.C below, or
iii. DFS revokes acceptance of an order.
E. DFS shall have no liability and Customer will have no claim against DFS if DFS declines, cancels, does not accept or revokes the acceptance of an order.

5. Acceptance of Products
DFS warrants that the products ordered will conform to the description on the Item Description Page. DFS makes no other representation and warranty about the products and disclaims all implied warranties to the fullest extent allowed by law, especially with reference to consumer protection mandatory provisions.

6. Special Arrangements
A. For peak seasons and special occasions (e.g. Valentine's Day, Mother's Day), pricing, order cut-off times, pick-up times may be adjusted at the discretion of DFS.

7. Gifts with Purchase, Promotion Codes
A. If the relevant Site offers gifts with purchase at the time of order collection, DFS will make reasonable efforts to ensure that such gifts are available to all persons who purchase the featured products. Subject to the foregoing, such gifts are available only while stocks last. If the gifts are unavailable because the stock has run out, DFS has no obligation to provide any cash payment or substitute gift.
B. If DFS has issued promotion codes applicable to select products shown on the Item Description Page, no more than one promotion code may be used when ordering the relevant product.
C. Not all promotional offers available at DFS’ Stores are offered on the relevant Site.

8. Loyal T
Purchases made on the Site are eligible to earn points in LOYAL T by DFS Program (only applicable to Jade tier and above) subject to the terms and conditions of the LOYAL T Program. LOYAL T points cannot be redeemed for value on any customer orders on relevant Sites.

LEGAL TERMS

1. Limitation on Warranty and Liability
A. We frequently update our selections to feature the latest products from the luxury brands you love. Please note that the merchandise availability shown in DFS stores and on the Site can change without notice.
B. The Site, its contents and online services are provided on an “as-is” and “as-available” basis without representations or warranties of any kind, express or implied, with respect to the operation of DFS and the information, content, materials and products included on the Site. To the fullest extent permitted by law, DFS disclaims any representations and warranties, including, but not limited to, any warranties of merchantability and fitness for a particular purpose. In addition, DFS does not represent or warrant that the information accessible via the Site is accurate, complete or current. Price and availability information, if featured, is subject to change without notice. DFS will not be liable for any losses and damages of any kind arising out of or in connection with the use of the Site in violation of these Terms, unless such damages result directly from our wilful actions or our gross negligence. This is a comprehensive limitation of liability that applies to all damages of any kind, including, but not limited to, direct, indirect, incidental, punitive and consequential damages, loss of data, income or profit, and loss of or damage to property and claims of or liability to third parties, provided that nothing in these Terms shall limit or exclude DFS' liability for death or personal injury caused by negligence, fraud or any other liability to the extent that it may not be limited or excluded under applicable law.

2. Termination
DFS may also terminate, suspend or remove your account or orders in case of breach of Sections: II. 1. B. (for failure to provide truthful and accurate information during the registration process); II. 1. C. (for failure to indemnify and hold DFS harmless in case of breach of these Terms); II.2.A. (for failure to report an account breach and in case of further registration after termination at fault without obtaining DFS' prior consent); II.3. (for unauthorised access and use of the Site and its contents); and II.4. (for violation of proprietary rights); II.6.A. (for unauthorised use by others of your account and failure to report any abuse).

3. Governing Law and Disputes
A. If you are a European Customer, please note the additional rights you have available to you as set out in the European Customer-Specific Terms at https://www.dfs.com/en/terms-and-conditions 
B. The execution, validity, interpretation and exercise of these Terms and the resolution of any disputes hereunder shall be governed by the laws of Singapore.


4. Other Legal Terms
Customer understands and agrees that the Terms, including DFS enforcement of those terms and policies, are not intended to confer, and do not confer, any rights or remedies upon any third person or entity. If any part of the Terms is held to be invalid or unenforceable, the remaining portions shall remain in full force and effect and shall be construed to reflect, as nearly as possible, the original intent of the parties.